Privacy Policy
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Privacy Policy

Stove Solutions Limited (“we“, “us”) is, and has always been, committed to protecting and respecting your privacy and personal data.

This policy sets out the basis on which any personal data that you provide to us, will be processed, stored and deleted by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

Information we may collect from You

We may collect and store the following data about you:

  • Information that you provide to us by registering with (“Our Site”) or by filling in forms on Our Site.
  • Information provided at the time of completing your Product Registration details on Our Site.
  • Information provided to us when you request goods, services or information from us.
  • Information that you provide to us when you write to us (including by email).
  • Information that you provide to us when we speak to you by telephone. We may make and keep a record of the information you share with us.
  • Information that you provide to us by completing surveys or participating in promotions or prize draws. We may ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of your visits to Our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own research purposes or otherwise and the resources that you access on or from Our Site;
  • Information obtained by us from third parties in accordance with GDPR.

We require your explicit consent for processing sensitive data, so when you submit your details, we will send you a further communication asking for you to confirm your consent to this processing.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary e.g. a product recall.


Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

We do not carry out automated decision making or any type of automated profiling.


We do not collect information about your computer or internet usage from our website.

Our Site may contain links to and from the websites of our suppliers. If you follow a link to any of these websites, please note that these websites should have their own privacy policies and we do not accept any responsibility or liability for these policies or the content or operation of these websites. Please check these policies and the terms of the websites before you submit any personal data to these websites


Where we Store and Process Your Personal Data


Use Made of the Information

We may use information held about you in the following ways:

  • To facilitate the provision of goods and services made available by third parties through Our Site.
  • To ensure that content from Our Site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you have requested, but only where you have explicitly consented to be contacted for such purposes.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
  •  To allow you to participate in interactive features of Our Site, when you choose to do so.
  • To notify you about changes to Our Site, goods and/or services.
  • If you do not want us to use your data in one or more of the ways mentioned above, or to pass your details on to third parties for the above marketing purposes, please let us know.


Disclosure of Your Information

We may disclose your personal information to third parties:

To a tradesperson related to your

In the event that we sell the business we may disclose your personal data to the prospective seller or buyer of such business.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation.


Your Rights

GDPR gives you the right to access information held by us about you. We want to make sure that your personal data is accurate and up to date. You may ask us to correct or remove information at any time.


This policy has been written for the purposes of the “Data Protection Rules” defined as “The from time to time applicable laws or regulations in respect of Processing Personal Data, including but not limited to, from 25 May 2018 Regulation (EU) 2016/679 of the European Parliament and of the Council (the “GDPR”) as well as supplementary local adaptions and regulations in respect of data protection. (“GDPR”), the data controller is Stove Solutions Limited (registered number 6501602) which is a company registered in England with the address of 20 Central Avenue, Norwich 0HR.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Stove Solutions Ltd, 6 High Street, Wrentham, Beccles, Suffolk NR34 7HB.